How do I make a purchase through your website?

To make a purchase on our website, select the desired products and add them to the cart. Afterwards, click on “Checkout”, fill in your details and make the payment. You will receive a confirmation email with the details of your order.
If you are having any difficulties or questions, please contact us by the following means:

We will be happy to help!

What is the advantage of being registered?

You'll be able to stay up to date with news, have access to exclusive discounts, check your order history and save items added to your wish list.

Do prices include VAT?

All prices include VAT at the rate of 23% in mainland Portugal.

How to use a discount coupon?

You must enter your discount coupon at checkout in the “Apply coupon” field. Discount coupons cannot be combined.

What payment methods are accepted?

Payments can be made by MB Way, ATM reference or credit/debit card. The entire payment process is encrypted and secure.

Can I find the products in a physical store?

We have a store located in Porto.
Rua da Vigorosa, 636, store 7
4200-523 Porto.

Time:
- Tuesday to Friday from 3pm to 7pm
- Saturday from 10am to 1pm

Can I pick up my order in store?

You can place your order online and pick it up at our showroom. After placing your order, contact us to schedule delivery.

I am interested in products that are out of stock. Will I be able to order them?

“Out of stock” products are currently out of stock, but this does not mean that they will not be produced again. You can contact us, indicating the product you want and we will inform you if it will be possible to replace it.

How is shipping done?

Shipments to Portugal are made using ViaDireta's express service or CTT's Express/Registered Mail.
If you are not present at the time of delivery with CTT, your order will be available for collection for 5 working days at the closest CTT post to your area of ​​residence.
International shipments are made by DPD or GLS.
Shipping rates are fixed for Portugal and the rest of Europe.

How long does it take to deliver my products?

Orders are processed on business days and shipped on Mondays and Wednesdays, after payment is received. It does not guarantee that your order will be delivered on the next business day, as this will depend on factors such as the payment method selected and the time the order is placed.

  • For mainland Portugal: 1 to 2 business days;
  • Madeira and Azores Islands: 3 to 5 working days;
  • European Community countries: 3 to 7 working days.
What is the shipping cost?

Shipping costs (VAT included) are as follows:

  • For mainland Portugal: €5.70
  • For the Islands of Madeira and Azores:
    – Up to 2kg: €6.50
    – Up to 5kg: €11.90
    – Over 5kg: upon request
  • On orders over €50, free shipping to mainland Portugal and discount applied to shipping to the islands.
  • To Spain:
    – Up to 10kg: €9.90
    – Up to 20kg: €19.90
  • For European Community Countries:
    – Up to 10kg: €18.90
    – Up to 20kg: €23.50
    – Up to 30kg: €27.50
How can I track the status of my order?

After sending your order, you will receive a tracking number via email and SMS that will allow you to track the status of the delivery. If you have difficulty locating your order, please contact our team via email: geral@ceramorceramica.com .

If CTT is unable to deliver the order, a notice will be left in your mailbox to collect it at the CTT post closest to your residence, with a period of 5 working days to collect the product.

After placing the order, can I change or cancel it?

Yes, as long as it has not yet been sent. Get in touch with us to see how we can help!

I did not receive my complete order. What to do?

We are very sorry that your order did not arrive complete. Please contact us, indicating your order number and the missing product so that we can resolve it quickly.

The ordered products were defective, what can I do?

Some of our products are handmade and isolated errors may sometimes occur. Please contact us to proceed with the exchange or return process.

The products arrived broken. How should I proceed?

It may happen (very rarely) that a product reaches our customers broken. If this is your case, please send us a photo of the damage to geral@ceramorceramica.com , indicating your order number. We will quickly send new products at no additional cost.

I didn't like the products and I want to return or exchange them. How do I proceed?

The Customer has the right to Free Resolution, that is, he has a period of 14 days to return the product, starting from the day he receives the order, in accordance with Decree Law No. 24/2014. The same applies to exchanging products.
Consult for more information: https://ceramorceramica.com/trocas-e-devolucoes/

Can I use your utility dishes for food?

All of our glazed products are food safe and subject to strict Food Safety requirements. This way, we can guarantee that all our products are free of harmful substances.

Can I put the products in the dishwasher?

You can safely wash all of our utility and glazed dishes in the washing machine. In the description of each product we indicate in more detail the precautions to be taken.

Can I use the microwave and oven?

You can put all of our utility dishes in the microwave, but not all products are suitable for the oven. After the products are removed from the oven, they should not be placed on a cold surface (for example, a granite countertop) – the thermal shock could crack the ceramic. You can find additional information in the description of each product.

Why are reactive glaze products different from each other?

Reactive glazing is a chemical effect that makes it possible to create unique colors and gradients. But it is clear that this chemical process is not 100% controllable, and there may be deviations in the shape and color of products from the same collection. These small irregularities make each piece unique.

Why are there hairline cracks in my reactive products?

In some series, the fine cracks are part of the glaze/glaze. These are created by a chemical process that causes the so-called “craquelê effect”. It may happen that this process starts again when ceramics are used due to large temperature differences. This does not affect the quality of the ceramic.

What additional care should I take with the products?

When storing, if you pile up the pieces, make sure the weight is evenly distributed. And if you deem it necessary, place a cloth or a piece of paper between them, to avoid any scratches. Ceramic can break, so we recommend that you handle it with care.

I would like to have your products in my store. It's possible?

Yes, it will be a pleasure. For more information, contact us by the following means:

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible.

Send us an email to geral@ceramorceramica.com