Terms and conditions

The sale of products made through the website www.ceramorceramica.com is governed by these Terms and Conditions.

Before placing an order, carefully read the conditions presented below. After completing a purchase, we assume that you are fully aware of and accept the Terms and Conditions.

CerAmor Cerâmica may update the Terms and Conditions with or without prior notice and therefore you must re-read and accept them whenever you place a new order through our website.


The Terms and Conditions herein have as their field of action the sale of CerAmor Cerâmica products through the website www.ceramorceramica.com , following all procedures to complete the purchase. They do not include the provision of services or the sale of other products that are not from the brand and that may be linked to the website through links or banners.


The products displayed and sold on the CerAmor Cerâmica website are categorized by product type, presenting their respective photographs, descriptions, stock availability, dimensions and price.

The delivery cost will be added to the total value of the product(s) when completing the order. The values ​​shown are only valid when paying for the order. Prices may change without prior notice, so we advise you to always check the total amount payable.

If the price is incorrect due to technical anomalies, the Customer will be contacted if they have placed an order for the product. If the product has a lower value, the amount will be refunded, if it has a higher value, the Customer may choose to pay the difference or cancel the order.


To place the order, the Customer will not have to Register or Login, but Registration involves entering the requested data, to later log in with them.

Registration requires the completion of several fields, including the name and email, which are mandatory. The Customer, in their personal area, can complete their details, namely with the address for shipping orders, telephone contact, among others. The data provided by the Customer must be correct, as CerAmor Cerâmica is not responsible for the damage that incorrect data may cause.

With the Registration or Session Started, the Customer will be able to add to the “Cart” all the products they wish to order, except in cases where the product is out of stock.

After adding the desired products to the “Cart”, you can check a summary of your order with images, descriptions, prices and quantities of the products; You can choose how you want to receive the order and the payment options available to finalize the purchase.


As a payment method you can choose:

MBWay – you will receive authorization in your MBWay app to pay for your order (only for Portugal)

 Multibanco reference – the reference is generated automatically and you will receive an order confirmation email with payment details.

Debit or credit card – pay with your credit or debit card through Stripe.

Paypal – will be forwarded to the Paypal digital wallet .

As soon as we confirm payment, we prepare the shipment that will be delivered by our transport partners to the delivery address indicated by the Customer. You can track your order using the reference number/code, provided by our partners.


The average delivery time is between 24 and 72 hours for mainland Portugal and between 3 and 5 working days for the Islands of Madeira and the Azores. For the remaining European Community countries, the average delivery time is between 3 and 7 working days .

In the event of special campaign periods or stock outages , or if for any other reason the ordered product is not available, CerAmor Cerâmica undertakes to inform the Customer and is available to refund the amount paid within a maximum period of 5 days. from the moment this unavailability occurs.

Upon receipt of the order, the Customer assumes full responsibility for their availability to receive it.

When you receive your order, we advise you to check whether it is intact, and if there is any anomaly, you should report it immediately. If the Customer does not do so, they will not have the chance to complain later.


The Customer who wishes to exchange the item they purchased must send an email to geral@ceramorceramica.com with the description of their order, including order number and the item to be exchanged and await instructions from the brand. After receiving instructions from the brand, the customer must send the order to our address, as received, carefully packaged. In this case, shipping costs will be borne by the customer when sending the order to CerAmor Cerâmica's facilities. When CerAmor Cerâmica resends the order, the shipping costs will be borne by CerAmor Cerâmica.


The Customer has the right to Free Resolution, that is, he has a period of 14 days to return the product, starting from the day he receives the order, in accordance with Decree Law No. 24/2014. As for product exchange.

To exercise your right of free resolution, you must observe the following conditions: the order must be immaculate, without having been used or damaged. Then, the customer will have to send an email to geral@ceramorceramica.com

The Customer must send their return to our address. You must send the product intact, as you received it, carefully packaged. CerAmor Cerâmica does not assume any type of responsibility if there are shipping costs, but assumes responsibility for the full refund of the value of the product, upon receipt at our facilities.


All matters relating to the use or interpretation of these Terms & Conditions, as well as any dispute arising from the interpretation, validity or breach of the contract concluded between the parties, are subject to the competent Portuguese authorities.
Portuguese law will apply to such disputes, expressly waiving the laws of other countries.