Exchanges and returns

1. EXCHANGES

The Customer who wishes to exchange the item they purchased must send an email to geral@ceramorceramica.com the description of your order, including order number and the item for exchange, and wait for instructions from the brand. After receiving instructions from the brand, the customer must send the order to our address, as received, along with packaging. In this case, shipping costs will be borne by the customer when sending the order to CerAmor Cerâmica's facilities. When CerAmor Cerâmica resends the order, the shipping costs will be borne by CerAmor Cerâmica.
We take the utmost care with packaging to ensure products arrive safely and without damage. We pack with recycled materials to protect our environment.

2. RETURNS

The Customer has the right to Free Resolution, that is, he has a period of 14 days to return the product, starting from the day he receives the order, in accordance with Decree Law No. 24/2014. As for product exchange.

To exercise your right of free resolution, you must observe the following conditions: the order must be immaculate, without having been used or damaged. Then, the customer will have to send an email to geral@ceramorceramica.com

The Customer must send their return to our address. You must send the product intact, as you received it, along with the packaging. CerAmor Cerâmica does not assume any type of responsibility if there are shipping costs, but assumes responsibility for the full refund of the value of the product, upon receipt at our facilities.